Overview
This section covers everything that happens in the warehouse: how an order moves through our systems, how we pick and pack it, how it gets shipped, and what we do with inbound goods, returns, and shipments that go wrong. It also covers the packaging materials we keep on hand and how we reorder them.
What's in this section
How an order flows through our systems
How an order moves from intake to delivery through our systems, and who is responsible for each step.
Packing manual
Step by step through the full packing process — from picking with the scanner to a shipment-ready parcel.
Shipping instructions
Which carrier to use when, how to create a UPS shipment manually, and the fixed shipping details.
Packaging boxes & supplies
The range of boxes and packaging material in the warehouse, with the standing order list for 123Cardboard.
Receiving inbound goods
How we check, label and book in deliveries — from arrival to slot in the racking.
Returns & refunds
How we receive, assess, book back and financially process returns without errors.
Damaged, lost & delayed shipments
What to do when a parcel arrives damaged, goes missing or gets stuck in transit.
Questions?
Not sure how something should be handled in the warehouse? When in doubt, check with Ramon.