How do you use this handbook?

This is the internal handbook for Snel Parts B.V. and Shop4Trac. We document our processes here so every colleague can quickly find answers themselves — from IT to warehouse matters.

  • Use the navigation on the left to browse topics.
  • Use Cmd/Ctrl + K to search quickly.
  • In the search field, you can also click Ask AI to ask an AI assistant a question — answers always come from this handbook.

The different topics in the handbook

Purchasing & Suppliers

Purchase orders, suppliers, sourcing channels and supplier-specific working agreements.

Warehouse Management

Order flow, packing, shipping, inbound goods, returns and warehouse supplies.

Customer Service

How to answer customers, which checks to run and when to escalate a message.

IT Infrastructure

Work devices, accounts, software, security and where to get IT support.

Want to add or change something?

Create a document (Word / Google Docs / Notes) and state exactly what you want to add or change. Ramon can then add your changes to this handbook.