IT support

This page describes who to contact for IT questions or problems.

Who to contact for what

IT at Snel Parts sits with Ramon, in the CTO role. He is responsible for, among other things:

• the management and security of work devices;
• the uptime, speed, and security of the online storefronts;
• server health, database integrity, and backend integrations;
• the live data dashboards inside the company;
• structuring and maintaining digital work environments like Fizzy and this handbook;
• deep tech support — complex hardware and software issues that exceed standard troubleshooting.

See Organizational structure for the full role description and KPIs.

For day-to-day operational "Red Alerts" — such as a (label) printer failure or errors inside Picqer — the Warehouse Manager is the first point of contact to keep the operation running. If the problem can't be resolved there, escalate to Ramon.

Reporting a problem

• Is something not working and blocking your work? Report it right away, so an order or process doesn't get stuck.
• When reporting, briefly state: what is happening, on which device or in which system, and since when.
• For a lost or stolen device, a suspicious email, or a suspected leak: see Security & privacy and report it immediately.