# Tools & software

Source: https://handboek.snelparts.com/en/tools-and-software.md

> Overview of the programs the team uses at Snel Parts, with what each tool is for and where its manual lives.

This is an overview of the software our team uses at Snel Parts. For each tool you'll find a short note on what it's for and, where available, a link to its manual.

## Core systems

| Tool                                 | What it's for                                                           | Manual                                                                   |
| ------------------------------------ | ----------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| **Shop4trac / Snelparts (S4T & SP)** | Our webshop platforms — orders, listings, and the sales flow.           | [Packing manual](https://handboek.snelparts.com/en/packing-manual.md)                                     |
| **WordPress / WooCommerce**          | CMS and webshop engine behind the sites; listing and managing products. | [Publishing products on WordPress](https://handboek.snelparts.com/en/publishing-products-on-wordpress.md) |
| **Picqer**                           | Warehouse management — picking, stock, and creating DPD shipments.      | [Packing manual](https://handboek.snelparts.com/en/packing-manual.md)                                     |
| **Exact Online**                     | Accounting, inventory administration, and purchase prices.              | [Importing into Exact](https://handboek.snelparts.com/en/importing-into-exact.md)                         |

## Sales, marketing & analytics

| Tool                     | What it's for                                                           | Manual                                                        |
| ------------------------ | ----------------------------------------------------------------------- | ------------------------------------------------------------- |
| **Amazon & eBay**   | External marketplaces — listings, emails, and sales optimization. | — |
| **Metorik**         | Analytics and research for building product sets and bundles.     | — |
| **Feedbackcompany** | Managing and monitoring reviews and customer satisfaction.        | — |

## Shipping

| Tool    | What it's for                                                                   | Manual                                             |
| ------- | ------------------------------------------------------------------------------- | -------------------------------------------------- |
| **DPD** | Our default courier.                                  | [Shipping instructions](https://handboek.snelparts.com/en/shipping-instructions.md) |
| **UPS** | Courier for countries outside the EU and exceptions. | [Shipping instructions](https://handboek.snelparts.com/en/shipping-instructions.md) |

## Collaboration & organization

| Tool                 | What it's for                        | Manual |
| -------------------- | ------------------------------------ | ------ |
| **Notion**           | Internal wiki and knowledge base.    | —      |
| **Fizzy**            | Project and task management.         | —      |
| **Google Workspace** | Email, Sheets, and shared documents. | —      |

> [!NOTE]
> Missing a program in this overview, or is something out of date? Let Ramon
>   know and it will be updated.