# Shipping instructions

Source: https://handboek.snelparts.com/en/shipping-instructions.md

> Which carrier to use when, how to create a UPS shipment manually, and fixed shipping details.

This page bundles the shipping rules: which carrier we use when, how to create a shipment manually, and which fixed details you need. Creating labels within the normal process is covered in the [Packing manual](https://handboek.snelparts.com/en/packing-manual.md) — this page is about the choices and exceptions around it.

## Which carrier when

- **DPD** — the default choice, created via Picqer.
- **UPS** — for countries outside the EU, or when DPD is not available. Created via the webshop (WooCommerce).
- Within the EU we ship to **Finland** and **Romania** with **UPS** by default.

For **UPS Express** we use **UPS Express Saver** exclusively, in all countries. For standard shipping use **UPS Expedited** or **UPS Standard**.

## Fixed shipping details

| Detail              | Value                                           |
| ------------------- | ----------------------------------------------- |
| HS code             | `8719110`                                       |
| Package value (UPS) | **Never fill this in — leave the field blank.** |

## Creating a UPS shipment manually

Sometimes an order has to be processed manually via [ups.com](https://www.ups.com/nl/nl/Home.page).

1. Log in and go to **Ship → Create a shipment**.
2. Fill in the **destination country first**, only then all other delivery details.
3. Fill in the **package information**: weight and dimensions. Nothing else needs to be filled in on this page. **Never enter a package value — leave that field blank.**
4. Choose the **shipping method** based on what the customer chose or what was agreed:
   - Express → **UPS Express Saver** (all countries).
   - Standard → **UPS Expedited** or **UPS Standard**.

> [!NOTE]
> Does the manual creation get stuck, or does something not match? Report it to
>   the Warehouse Manager before you send the shipment.

## See also

- [Packing manual](https://handboek.snelparts.com/en/packing-manual.md) — creating labels within the normal process, error messages, and heavy/large shipments via Sendcloud.
- [Packaging boxes & supplies](https://handboek.snelparts.com/en/packaging-boxes-and-supplies.md) — which box to choose for which shipment.