# How do you use this handbook?

Source: https://handboek.snelparts.com/en/how-to-use-this-handbook.md

> Learn how to use the internal handbook for Snel Parts B.V. and Shop4trac.

This is the internal handbook for **Snel Parts B.V.** and **Shop4Trac**. We document our processes here so every colleague can quickly find answers themselves — from IT to warehouse matters.

- Use the **navigation** on the left to browse topics.
- Use **Cmd/Ctrl + K** to search quickly.
- In the search field, you can also click **Ask AI** to ask an AI assistant a question — answers always come from this handbook.

## The different topics in the handbook

- [Purchasing & Suppliers](https://handboek.snelparts.com/en/placing-a-psh-order.md): Purchase orders, suppliers, sourcing channels and supplier-specific working agreements.
- [Warehouse Management](https://handboek.snelparts.com/en/order-processing.md): Order flow, packing, shipping, inbound goods, returns and warehouse supplies.
- [Customer Service](https://handboek.snelparts.com/en/customer-service-overview.md): How to answer customers, which checks to run and when to escalate a message.
- [IT Infrastructure](https://handboek.snelparts.com/en/it-infrastructure.md): Work devices, accounts, software, security and where to get IT support.

## Want to add or change something?

Create a document (Word / Google Docs / Notes) and state exactly what you want to add or change. Ramon can then add your changes to this handbook.